Our refund policy

At Pay4Prompt, we strive for transparency and fairness. Please review our refund policy to understand the terms and conditions regarding service purchases and cancellations. Our goal is to ensure a clear and straightforward experience for all our users.

Frequently asked questions about refunds

Pay4Prompt is designed to give incarcerated individuals access to powerful AI tools. We operate on a prepaid, pay-as-you-go model, focusing on prompt processing and delivering quick, reliable AI responses. Understanding our refund and cancellation policy helps us maintain efficient service and transparency.

Under what circumstances can a customer get their money back?
Pay4Prompt operates as a prepaid digital service. Once a prompt has been processed or an AI response has been generated, that purchase is non-refundable. Refunds may be issued only if Pay4Prompt is unable to provide the purchased service due to a verified technical error, duplicate charge, billing mistake, or if your account was charged but no AI service was delivered. Requests for refunds must be submitted within 30 days of the transaction. We are committed to resolving legitimate issues fairly and promptly.

When can someone cancel their Pay4Prompt service?
Pay4Prompt is a pay-as-you-go service with no contracts or monthly subscriptions. Customers may stop using the service at any time without cancellation fees. If a prompt has not yet been processed, it may be canceled. Once an AI response has been generated or work has begun, that request cannot be canceled or refunded. Customers are free to return and use Pay4Prompt whenever they need AI assistance by simply funding their account again.

What's the step-by-step process for a customer to request a refund?
To request a refund, contact Pay4Prompt support within 30 days of the transaction and provide your name, email address, transaction date, payment receipt or transaction ID, and a description of the issue. We will review your request to determine whether it qualifies under our refund policy. If approved, the refund will be issued to the original payment method. Please note that AI services that have already been completed or delivered are generally not eligible for refunds unless there was a verified billing error or a failure to provide the purchased service.

What are the key takeaways regarding cancellation?
With Pay4Prompt, there is no subscription and no cancellation fees. Unprocessed requests can be canceled, but processed requests cannot. Customers can come back anytime to use our service.

Need more assistance?

If you have any further questions about our refund policy or require assistance, our support team is ready to help. We are dedicated to providing clear answers and ensuring your experience with Pay4Prompt is as smooth as possible.